Confidence in your IT.
Focus on your clients.

Your people can come straight to Noble IT for help. We investigate issues, coordinate with relevant suppliers and keep users informed, taking ownership of everyday support so your team can stay focused on their work.

Your service desk is available on Business Days, 08:00–18:00 UK time, with unlimited support for your agreed systems. Our team works remotely to resolve issues efficiently and arranges on-site incident support where hands-on assistance is needed.

We manage routine account setup, access changes and leaver actions through an agreed approval process. Your people receive the access they need, while your business retains control over permissions and data.

We monitor and manage your supported computers, maintaining an inventory of their configuration and health. This helps us spot developing issues, prioritise maintenance and address recurring problems before they cause further disruption.

We manage operating system and supported software updates, identify vulnerabilities and agree practical maintenance and restart schedules. Your computers receive consistent attention, with clear recommendations wherever further improvement would help.

We look after routine Microsoft 365 administration, including users, groups and access, and help your team make effective use of the supported services. Documented administrative arrangements provide continuity and reduce reliance on knowledge held by one person.

We maintain records of your managed assets, subscriptions, suppliers and access arrangements. Your team has a knowledgeable point of contact for procurement advice and supplier coordination, with useful documentation supporting continuity across the service team.

Managed endpoint protection and EDR provide a security foundation across the agreed workstations. We administer protection, assess relevant alerts and coordinate action. During onboarding, we review your current SentinelOne and Huntress coverage and agree the protection and response arrangements before any tooling changes.

Managed backup of agreed Microsoft 365 data provides a separate recovery route when items need to be restored. We confirm the supported users, workloads, retention and recovery arrangements with you, and review coverage as accounts and business requirements change.

We establish a documented inventory of the core servers, network equipment and connectivity supporting your workstations. The agreed service schedule identifies the systems Noble IT manages, the monitoring and maintenance arrangements, and the supplier responsibilities for fault resolution.

We map your custom applications and specialist support agreements, establish escalation contacts and coordinate incidents across the relevant suppliers. Your users have a clear owner for the support request, with technical responsibilities and dependencies documented.

We review the fixed-IP VPN arrangements, remote-access dependencies and authorised access processes with your team. The handover plan records the settings, owners and validation steps needed to preserve agreed access when management changes.

We review the relationship between business-critical systems, backup coverage and recovery priorities. The roadmap records the recovery tests and improvements to agree, while service records help your team evidence the IT activities, approvals and actions performed.

We establish an initial baseline and revisit it through the Partnership. Reviews draw on device health, patching, security configuration, backup coverage, asset lifecycle and service trends, alongside changes in your business. Findings are recorded and prioritised so you can see what needs attention and why.

Your roadmap turns assessment findings into an agreed plan. Each initiative has a business purpose, priority, owner, target timing and budget considerations. We review and update the plan with you as work progresses, risks change and new requirements emerge.

We coordinate the agreed improvement programme, track actions and dependencies, liaise with suppliers and keep you informed of progress. Routine improvements are progressed through the managed service; larger initiatives receive an agreed scope, delivery plan and investment approval before implementation. Completed work is reviewed against its intended outcome.

Six planned Technology Leadership days each year provide dedicated time for assessments, business reviews, roadmap development and delivery oversight. We agree a review calendar with you, report on completed and outstanding actions, and use the findings to set the next priorities.